Every manager and every executive knows the importance of great presentations - they make their message come alive, enhance learning and boost morale.

And - every manager also knows the impact of effective coaching - how it “turns talent into performance,” builds guest and employee loyalty and brings dollars to the bottom line. Yet - these two competencies are two of the most intriguing and difficult to master. Join Bob Brown, one of the nation’s top-rated hospitality speakers and trainers.

You will learn:

• The Ten Ingredients of a Dynamite Presentation
• The Seven Steps of Running a Magnificent Pre-Shift
• Casting for Star Performance
• Six Coaching Strategies for Star Performance
• The Art of the Coaching Conversation